Frequently Asked Questions
What Is Suné?
Suné's Energy Drink Formula is the ultimate source of energy for a diverse community, catering to gamers, creators, students, and athletes alike. Crafted with top-tier ingredients, our sugar-free formulas are designed to provide you with the energy, focus, and endurance necessary to conquer your day.
What sets us apart is not only the excellence of our formula but the dedication to delivering unique international flavors. With options like Grape Ramune, Cherry Ramune, and Pineapple Mango Punch, we redefine the Western energy drink market by offering flavors not readily available elsewhere.
Choosing Suné isn't just about a healthier option; it's about joining a passionate community of individuals who share a common goal of pushing the limits of what's possible. Embrace Suné, and elevate your energy drink experience to new heights.
What Is In Suné?
In every 15-calorie serving of Suné's Energy Drink Formula powder, you'll find a distinctive blend of 150mg of Caffeine Anhydrous, providing the perfect energy boost. Our formula is meticulously crafted with a focus on international flavors, featuring Grape Ramune, Cherry Ramune, and Pineapple Mango Punch. Additionally, it is fortified with a robust array of vitamins:
- Vitamin C (as Ascorbic Acid): 90mg
- Vitamin E (as Alpha-Tocopherol Acetate): [Not specified in your ingredient list; please replace this with the actual value]
- Vitamin B12 (as Methylcobalamin): 60mcg
- Vitamin B6 (as Pyridoxine HCl): 4.25mg
This unique combination ensures a comprehensive and energizing experience, setting Suné apart in the Western energy drink market.
Is It Really Sugar Free?
Unlike many sodas and energy drinks on the market, Suné's Energy Drink Formula is proud to be a sugar-free option across the board. We believe in providing you with the energy you need without the drawbacks of sugar. Say goodbye to the sugar crash that often follows traditional sugary beverages, as Suné's formula is meticulously crafted to give you sustained energy and focus without compromising on taste. Embrace the energy without the crash with Suné.
Are There Health Benefits?
Absolutely! Suné's Energy Drink Formula is not just about providing a burst of energy; it's also crafted with your well-being in mind. Packed with essential vitamins and key nutrients, our formula offers several health benefits, including:
- Vitamin Boost: With Vitamin C, Vitamin B12, and Vitamin B6, our formula supports immune health, energy metabolism, and overall well-being.
- Amino Acid Power: Featuring ingredients like Citrulline Malate 2:1, Beta Alanine, and N-Acetyl L-Tyrosine, our formula supports endurance, focus, and cognitive function.
- Antioxidant Protection: We've included ingredients like Choline, Taurine, and Agmatine Sulfate, which contribute to antioxidant defense and cardiovascular health.
- Sugar-Free: Suné's Energy Drink Formula is free from added sugars, ensuring a healthier option for your energy needs without compromising on taste.
Experience the fusion of unique international flavors and health-boosting ingredients with Suné, providing you with not just energy but a holistic approach to your well-being.
Is Suné Safe For Everyone To Enjoy?
Suné's Energy Drink Formula is crafted with a focus on your well-being and unique flavor experiences. Here are the key features:
- Natural Ingredients: We take pride in using natural ingredients, ensuring a clean and refreshing energy drink experience.
- Sugar-Free: Suné's formula is completely sugar-free, providing energy without the downsides of added sugars.
- Gluten-Free: Our commitment to inclusivity extends to being gluten-free, catering to various dietary preferences and needs.
- Antioxidant-Rich: Packed with antioxidants and B-vitamins, Suné's formula goes beyond providing energy to support your overall health.
- Vegan-Friendly: Suné's Energy Drink Formula is vegan-friendly, aligning with a plant-based lifestyle for those who seek an ethical and health-conscious choice.
However, as with any caffeinated product, we advise moderation to ensure a balanced and enjoyable experience. Discover the fusion of health-conscious choices and international flavors with Suné's Energy Drink Formula.
What is Suné Used For?
Suné is specifically formulated to enhance energy, focus, and athletic performance, making it an ideal choice for individuals seeking a boost in these areas. Here's how our unique blend of ingredients supports these claims:
Energy Boost:
- Caffeine Anhydrous (150mg): A potent energy stimulant for increased alertness and stamina.
- Citrulline Malate 2:1 (4,000mg): Supports nitric oxide production, enhancing blood flow for improved energy delivery to muscles.
Focus Enhancement:
- Choline Bitartrate (40mg): Aids in cognitive function and mental clarity.
- N-Acetyl L-Tyrosine (500mg): Supports neurotransmitter production for enhanced focus.
Athletic Performance:
- Beta Alanine (1,600mg): Promotes endurance and delays muscle fatigue.
- Taurine (500mg): Supports cardiovascular health and overall performance.
This combination of ingredients, including vitamins and amino acids like B12, B6, and L-Theanine, provides a comprehensive solution for those seeking increased energy, heightened focus, and improved athletic performance. Suné is your go-to choice for a holistic approach to energizing your mind and body.
How Much Suné Can I Have In One Day?
For our powdered Energy Formula products, we recommend treating Suné's Energy Drink Formula like a large cup of coffee, as the caffeine content is very similar. To ensure a comfortable experience, we suggest starting with one serving a day to gauge how it feels and then adjusting based on your energy needs.
As for our 150 mg products, we advise not exceeding 6 serving per day. This recommendation aligns with our commitment to providing a responsible and enjoyable energy drink experience. Suné prioritizes your well-being, and we encourage you to tailor your consumption to match your individual energy requirements.
Is Suné Vegan Friendly?
YES! Suné's Energy Drink Formula is vegan-friendly, aligning with a plant-based lifestyle for those who seek an ethical and health-conscious choice.
How Do I Track My Order?
Use the Shop App to track your order!
Do You Ship Internationally?
Currently we do not ship internationally however if you signup with your email you can receive updates when we expand our network.
How Do I Cancel My Order?
Please contact customer support if you would like to cancel your order at Contact@drinksune.com or fill out a contact form.
How Do I Cancel My Subscription?
Please contact customer support if you would like to cancel your order at Contact@drinksune.com or fill out a contact form.
How Do I Become An Affiliate?
Sign up easily on our SUNÉ+ page and follow the instructions there.
Are There Any Discounts Available?
Sign up for our newsletter with your email or phone number to stay up to date with current discounts and promotions.
Are Your Products FDA Approved?
Yes, Suné's products are FDA approved. We adhere to rigorous quality standards and ensure that our energy drink formulas meet all necessary regulations set by the Food and Drug Administration (FDA). You can trust Suné for a premium, safe, and compliant energy drink experience.
Can I Earn Money With Suné?
YES! Join our SUNÉ+ program to earn commission on every sale your bring to SUNÉ.
What Is Your Return Policy?
Suné stands firmly behind the quality of our products, recognizing that individual preferences may vary. While we strive for high consumer satisfaction, we understand that our products may not work for everyone.
To facilitate a smooth return process, please note the following requirements:
1. **Unopened and Original Condition:**
- Items must be unopened and in their original condition. For example, sealed G Fuel Tubs, Stick Packs, and unused apparel are eligible for return.
2. **Original Packaging and Accessories:**
- Items must be returned with all original packaging, accessories, and paperwork.
3. **Insured and Traceable Shipping:**
- Returns must be shipped using an insured and traceable method for your security.
4. **Purchase Source:**
- The product(s) must have been purchased directly from Suné's official website.
5. **Timely Returns:**
- Returns must be postmarked on or before the 30th day following the date of receipt.
6. **Refund Process:**
- Refunds will be issued back to the original form of payment, including gift cards.
7. **Consultation Before Return:**
- We encourage you to contact us before initiating a return to consult with a customer service representative on the eligibility of your order for return or exchange.
Please be aware that shipping and handling costs are not eligible for refunds. Returns that do not meet the specified requirements may not qualify for a refund.
Additionally, Suné does not offer refunds or exchanges on products purchased during special promotions or sales, including but not limited to Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.
For further assistance or clarification on our return policy, please feel free to contact our customer service team. Your satisfaction is our priority.
Can I Exchange My Order
We don’t offer exchanges, if you qualify for a return. You may return your package and place a new order.
Lost Or Stolen Packages
While Suné makes every effort to ensure the safe delivery of your package, we want to provide clarity on the procedures in case your package is left at the door or porch:
1. **Delivery Process:**
- Your local postal driver may, at their discretion, leave the package at the door or on your porch.
2. **Responsibility after Delivery Confirmation:**
- Suné is not responsible for packages that are damaged, lost, or stolen after the driver confirms the delivery of the package.
3. **Frequent Tracking Checks:**
- We strongly recommend checking the provided tracking link frequently to ensure someone is available to receive the package at the time of delivery.
4. **Tracking Information and Contact:**
- You will receive a tracking number and link for your package once it leaves our warehouse. If you have questions about the tracking information or your package shows as delivered but cannot be found, contact your local post office for assistance.
5. **Contact for Missing Packages:**
- If you believe a delivery was not made, follow the instructions on the appropriate Proof of Non-Delivery Form (provided below) and submit it to [info@Suné.com](mailto:info@Suné.com).
**Proof of Non-Delivery Form:**
[Download Form](#) [Note: Replace "#" with the actual link to the Proof of Non-Delivery Form]
Please understand that if there's a significant time lapse without viable tracking information, we may be unable to assist. Your local post office can provide additional information.
At Suné, we are committed to ensuring a smooth delivery experience, and your satisfaction is our priority.
Incorrect Or Damaged Orders
At Suné, we understand that unforeseen circumstances may occur during the delivery process. If you encounter any errors or damages, please follow the steps below:
1. **Contact Us Promptly:**
- Reach out to us within 48 hours of receiving your products to report any errors or damages.
2. **Provide Images:**
- Send images to [info@Suné.com](mailto:info@Suné.com) that include all items received, the packaging your order arrived in, your invoice, and any visible damages.
3. **Assistance Process:**
- Once we receive the images, our team will promptly assist you in resolving the issue.
**Shaker Cup Policy:**
- Please note that our warranty does not cover damage caused by normal wear and tear, accidents, improper care or cleaning (including odor), non-standard usage, negligence, or items purchased at trade shows.
Suné strives to ensure that all orders are packed accurately and securely. In the rare event of an error or damage, we are here to assist you. Your satisfaction is our priority.
Incorrect Shipping Address
At Suné, we want to ensure a smooth delivery process for your orders. Please take note of the following policies regarding shipping addresses and returned packages:
1. **Address Changes:**
- The shipping address cannot be changed after your order is placed.
2. **Returned Packages:**
- If a package is returned to us due to an incorrect address, incomplete address, marked "unclaimed" or "return to sender," or deemed undeliverable for any reason by the final mile carrier, we will notify you by email.
3. **Refund Process:**
- Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order. Please note that a refund will not be issued until the parcel has arrived back in our facility.
4. **Refund Processing Time:**
- Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
5. **Responsibility for Correct Address:**
- It is crucial to provide the correct address at checkout. Suné is not responsible if your order gets delivered to the wrong address.
6. **Forwarding or Redirecting Packages:**
- If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, Suné is not responsible if the package gets lost, stolen, or damaged.
7. **Sale and Free Shipping Promotions:**
- If any order placed during a sale is returned due to an incomplete or unknown address or if packages are refused/returned to sender, the sale used cannot be applied to a future order.
8. **Free Worldwide Shipping Sale:**
- During a "free worldwide shipping" sale, orders returned due to an incomplete or unknown address or refused/returned to sender will be refunded less the shipping and handling charges that would have applied without the Free Shipping promotion.
We appreciate your understanding and cooperation in ensuring the accuracy of shipping information for a seamless delivery experience. If you have any questions or concerns, feel free to contact our customer service team.
What Is Your Privacy Policy?
Please contact customer support if you would like to know more about our Privacy Policy at Contact@drinksune.com or fill out a contact form.